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Terms and Conditions

  • Acceptance

    The customer will be deemed to have received, inspected and accepted goods as satisfactory and complete in all respects unless written notice of any alleged damage or shortage is received by The Ribbon Retreat of any goods supplied within 14 days from the date of shipping. The invoice or credit card receipt in respect of the goods or products will be sent by mail (or included with the shipment) by The Ribbon Retreat as soon as practical after the dispatch of the goods.

  • Complaints And Cancellations

    The Ribbon Retreat shall be given every right to examine goods subject of complaint, at The Ribbon Retreat's premises, or any other premises to which the goods are kept. Subject to receipt of notice, The Ribbon Retreat may at its option either replace, or make up or repair any goods accepted by The Ribbon Retreat as being incomplete or damaged or may refund the price or give credit therefore and in no event shall the liability of The Ribbon Retreat exceed the net invoiced value of the goods under complaint. Special orders for products ordered for customer from other vendors/manufactures or large orders cannot be canceled once the material has been ordered and/or production has started.

  • Delivery And Shipping

    Estimated delivery dates (if any) are given in good faith but are not binding unless so confirmed in writing by The Ribbon Retreat's acceptance of an order and in that event time shall not be the essence of the contract, subject to there being terms whereupon a contract will come into force. The Ribbon Retreat shall not in any event be liable for delay or failure to make delivery of any goods due to circumstances beyond its control including but without prejudice to the generality of the foregoing, armed conflict, war, rebellion, revolution, strikes, lock-outs, break-down of plant or government or other laws regulations rules or decrees. Customer will be responsible for the full cost and receiving even if they give The Ribbon Retreat a bogus ship to address (like a neighbor) and say they want another because the product was not delivered or received. Foreign shipments must be prepaid in full in USA funds before shipping. The customer or dealer assumes all responsibility for merchandise shipped air mail or ground to a foreign country. The Ribbon Retreat will not be responsible for the inability of the foreign postal service for failure to deliver such merchandise. If goods are returned and marked undeliverable or other reasons because of customs fees, etc., the customer agrees to pay the extra shipping.

  • Damaged Merchandise

    All merchandise should be checked immediately for damage upon arrival. The Ribbon Retreat cannot be held liable for damage or loss to a shipment by a freight carrier or from customer abuse. Claims for damaged products, suspected damages, or container shortages must be noted on the Carrier's delivery receipt. The Carrier Claims Representative should be notified immediately by the customer. When damaged goods are returned they must be in the original box and packed to prevent further damage. See Returns or Errors.

  • Estimates And Quotations

    An estimate does not constitute a contractual offer but will remain open for 30 days. A budgetary illustration has no contractual relevance. An order by a customer is not deemed to be accepted until The Ribbon Retreat has confirmed acceptance in writing.

  • Indemnity

    The customer and their insurance company shall indemnify The Ribbon Retreat from and against all liability, loss, damage, injury, cost, expenses, claims and demands arising from any cause to themselves, others or personal property, other negligence or breach of contract by The Ribbon Retreat. The Ribbon Retreat will not be responsible for damage or losses, direct or indirect, arising from any cause whatsoever, nor for damage to the equipment caused by outside influences including modifications, improper installation, and maintenance, corrosion and/or electrolysis, improper voltage supply, lighting, or careless handling, nor for labor, transportation or other charges incurred in the replacement or repair of damaged parts. The Ribbon Retreat assumes no responsibility for the suitability of the intended use of its products or those of other manufactures.

  • Prices

    Our prices in any list issued by The Ribbon Retreat are subject to alteration at any time. Written or E-mail estimates issued by The Ribbon Retreat will be valid for 30 days only. Products are sold at prices in effect at the time the order is taken. The Ribbon Retreat reserves the right to change prices without notice when necessary. Product prices do not include taxes. The amount of any present or future sales, use, excise, or similar tax if applicable to the sale shall be paid by the buyer unless a tax exemption certificate acceptable to the tax authorities is approved.

  • Payment

    If the customer fails to make payment by the due dates then without prejudice to any other rights of The Ribbon Retreat: The Ribbon Retreat shall be entitled to suspend all or any other deliveries to be made under that or any other contract with the customer and in such event the customer shall not in any respect be released from its obligations to The Ribbon Retreat under that or any such other contract. The Ribbon Retreat shall also be entitled to treat the relevant contract or any other contract with the customer as having been terminated by the customer and to claim damages for breach of contract accordingly. The payment of accounts due to The Ribbon Retreat must be made within 30 days of the presentation of any account, or invoice. The Ribbon Retreat reserves the right to charge interest on delinquent accounts at 1.5% per month service charge until receipt by The Ribbon Retreat of cleared funds in full settlement. Customers without credit will be required to either pay by cash, check, credit card, bank draft or money order, with order or prior to collection of order. All orders submitted on the internet order forms where the customer types their signature name in the text field for Card Holders Name and Your Name will be your full legal hand written and binding signed signature and is the signature on your credit card receipt when processed and the same as if you were here in person. This same customer signature will be accepted as your legal hand written signature when the order form is submitted from your bank, any court of law, credit card company or any other merchant service or any other company. Your signature on the order form also means that you have read and agree with your full acceptance to these terms and conditions as set fourth herein. All overseas orders will require payment in full with order. Under no circumstances will products be shipped until payment has been cleared.

  • Returns Or Errors

    The customer is legally bound to take the goods comprised in the contract and a return of goods will not be accepted unless the goods are new and unused and prior authorization has been given by The Ribbon Retreat in writing or by fax. The amount of credit, if any that may be allowed in respect of goods cancelled or returned due to customer error (if accepted) is entirely at the discretion of The Ribbon Retreat. This refund will be credited to the original payment method within 3-5 business days after the return is received. The Ribbon Retreat will assume responsibility for their own errors. The customer shall be responsible for the packing, shipping and maintenance in respect of all goods that are returned to The Ribbon Retreat for any reason whatsoever. In no circumstances will The Ribbon Retreat be liable or under any duty whatsoever for goods which have been damaged or used after risk has passed to the customer. Risk in respect of goods shall pass upon delivery to the customer or to the carrier if the customer arranges transport. Shipping costs will not be refunded. All authorized returns must be received within 30 days.

  • Warranties

    All conditions and warranties, whether expressed or implied, and whether arising by statute, custom of the trade or at common law are excluded. The Ribbon Retreat shall not be liable for loss of profit, injury, damage or any consequential or special loss or damage sustained by the customer howsoever arising. The only guarantee or warranty that The Ribbon Retreat can give is a guarantee which it itself has from the original manufacturer or supplier of materials used in fulfilling the contract.

We Ship Internationally