Log In ×

Don't have an account?
Create An Account

Forgot Password ×
Tell us what ya think! ×



Location:
I would like this posted as a testimonial
Give Feedback+
New Page 1
The Ribbon Retreat
Frequently Asked Questions

Questions answered:
Do you have a minimum order requirement?
What does "Price Listed is for 5 Yards" mean?
Is your site secure?
How do I place an online order?
How do I make changes to my Shopping Cart?
Some of the items in my Shopping Cart are now showing as unavailable.  What should I do?
How will my package be shipped?
How long will it take my package to arrive?
How long will it take my International package to arrive?
What is your ribbon made of?
I have an account on the Retail but would like to place an order on the Wholesale.  Do I need to create a new account?
How can I check the status of my order?
Can I place an order over the phone?
I am having trouble placing an order.  What can I do?
How can I pay for my order?
I would like to pay with Paypal, but am not sure how to do so.
How do I become a TOTT Member?
How do I become a Premier Member?
My credit card keeps declining.  What am I doing wrong?
My order declined and now I show a charge on my credit card.
I ordered an eBook.  What will I receive?

Do you have a minimum order requirement?

If you are ordering from www.TheRibbonRetreat.com, we do not have a minimum order requirement.  However, if you are purchasing from www.TheRibbonRetreatWholesale.com, our minimum order requirement is $35.00.
What does "Price Listed is for 5 Yards" mean?
The majority of our ribbons are sold in increments of 5 yards.  The price you see listed is the price for the 5 total yards.  So for example, if you are ordering 5 yards of 3/8"Solid Grosgrain, you would enter Qty. 1 and the price would be $.95.  If you are ordering 10 yards of 3/8" Solid Grosgrain, you would enter Qty. 2, and so forth.
Is your site secure?
Yes. The Ribbon Retreat is secured with a GoDaddy.com Web Server Certificate.  Transactions on our site are protected with up to 256-bit Secure Sockets Layer encryption.  In addition, credit card information is sent to us in an encrypted/scrambled format and is 100% secure.  We do not keep your credit card information on file.
 
How do I place an online order?
As you see items that you would like to add to your shopping cart, simply enter in the desired Quantity and hit the "Add to Cart" button.  When your Shopping Cart is full, click on "Shopping Cart" at the top right of the screen.  Review your order for accuracy and then select "Check Out".  You will be taken through our secure checkout system.  Your order is not complete until you select "Place Order".
How do I make changes to my Shopping Cart?
Click on "Shopping Cart" at the top right of your screen.  Review your order.  To make changes, change an item's quantity to the new desired quantity and hit "Recalculate".  To remove an item from your order, change the quantity to 0 and hit "Recalculate".
Some of the items in my Shopping Cart are now showing as unavailable.  What should I do?
We do our best to maintain stock, but unfortunately we do run out of items.  To proceed with your order, change the quantity to 0 and hit "Recalculate".
How will my package be shipped?
If you are placing your order on www.TheRibbonRetreat.com, your order will be shipped via USPS First Class or Priority Mail.  If you are placing your order on www.TheRibbonRetreatWholesale.com, your order will be shipped via UPS Ground.
 
How long will it take my package to arrive?
We ship packages out very quickly.  Generally it takes 1 business day (M-F) for your order to ship.  If we are running a sale, your order may take 2 business days to ship.  It will then take 1 to 5 business days to reach you, depending on where you live.
How long will it take my International Package to arrive?
It takes 1 to 2 business days for your order to ship.  It will then take 2 to 4 weeks to reach you.
What is your ribbon made of?
The majority of our ribbon is made from 100% Polyester.
I have an account on the Retail website but would like to place an order on the Wholesale website.  Do I need to create a new account?
Yes.  Please create a new account on the Wholesale website.  The login information for the Retail website does not transfer over to the Wholesale website.  You may, however, use the same information.
How can I check the status of my order?
After your order has shipped, you should receive an e-mail with your Delivery Confirmation Number.  You may also login to your account and select "My Orders".  If your order has been shipped, it will be indicated there.   
Can I place an order over the phone?
Yes.  Please give us a call at (208) 357-3887 between the hours of 9 a.m. to 4 p.m. Mountain Time, Monday through Friday. 
I am having trouble placing an order.  What can I do?
We apologize for any trouble you may experience while trying to place an order.  Please give us a call at (208) 357-3887 and we will do our best to help you.

How can I pay for my order?

We accept all major credit cards: Visa, Mastercard, Discover, and American Express.  We also accept all payments through Paypal.
I would like to pay with Paypal, but am not sure how to do so.
After your Shopping Cart is full, click on "Shopping Cart" at the top right of your screen.  Review your order and then click "Check Out".  At the top of the next screen there is a Paypal button.  Click on that button and go through the entire Paypal Checkout process.  You will be brought back to our website where you can finalize the order.  Your order is not complete until you select "Place Order" on our website.
How do I become a TOTT Member?
In order to become a TOTT Member, you need to first purchase the TOTT (Tricks of the Trade) Hair Bow Instructions.  They can be found in the Instructions/How To's category of the website.  After your purchase is complete, you will now be a TOTT Member.
How do I become a Premier Member?
Premier Members receive an additional 10% off every order for a year.  To become a Premier Member, you first need to purchase the "Premier Membership" found here: Become a Premier Member.
My credit card keeps declining.  What am I doing wrong?
If your credit card is declining and you're not sure why, please check the following: 1) Be sure that the name entered into the billing area matches exactly the name on the credit card -- even if there is a middle initial, 2) Double check the expiration date and the security code -- have you received a new card recently?, 3) Double check the address entered into the billing area.  It needs to match exactly.  Have you moved recently?  **If you continue to experience problems, you may want to contact your credit card company.  You are also more than welcome to give us a call and we will do our best to help you.
My order declined and now I show a charge on my credit card.
When a credit card declines, the credit card company will put a "hold" on those funds.  Depending on the credit card company, that hold can stay on your account for 2 to 7 days.  Once it is realized that a transaction never completed, the hold will disappear.  If you are concerned, please let us know by e-mailing us at theribbonretreat@msn.com.
I ordered an eBook.  What will I receive?
You will be sent a Downloadable file to the e-mail address that we have on file.  You will not receive an actual book. 
We Ship Internationally